Rogers Cable

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Rogers Cable Inc.
Type Subsidiary of Rogers Communications
Founded Toronto, Ontario (1967)
Headquarters Toronto, Ontario
Key people Edward Rogers III - President
Michael A. Adams - COO
Industry Cable Services
Products Cable TV, Movie Rentals, broadband Internet access
Revenue Image:green up.png$1.95 billion CAD
Operating income Image:green up.png$708 million CAD
Owner Rogers Communications
Employees 5,922 (2004)
Website www.rogers.com

Rogers Cable Inc., a subsidiary of Rogers Communications Inc., is Canada's largest cable television service provider with about 2.25 million television customers, and over 930,000 Internet subscribers, in Southern Ontario, New Brunswick and Newfoundland and Labrador.

The company's digital cable service is branded as Rogers Personal TV.

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Rogers was one of the first cable-system operators in Canada, having secured licenses covering much of the city of Toronto in the mid-1960s. One of the first important acquisitions was in 1979, when Ted Rogers purchased a controlling interest in Canadian Cablesystems and joined it with his broadcast interests. In 1980, Rogers purchased Premier Cable, which controlled the system in Vancouver. Rogers continued to buy other operators, the largest such acquisition came with Rogers' 1994 acquisition of Maclean-Hunter, at that time also among the largest cable operators. Rogers has also owned cable systems in the United States.

  • Nadir Mohamed, C.A. - President and Chief Operating Officer Communications Group
  • Edward Rogers III - President Rogers Cable Inc.
  • Michael A. Adams - Executive Vice President & Chief Operating Officer

Rogers Cable's territories now consist of: most larger communities in Newfoundland and Labrador, virtually the whole of New Brunswick, selected areas of eastern Quebec near the New Brunswick border, and, in Ontario: nearly all of the Toronto area as well as the areas of Ottawa, London, Kitchener-Waterloo, and Barrie.

Over the years, and at various times, Rogers has owned all or part of various cable operators serving areas across Canada, including Vancouver, Victoria, Calgary, Northern Ontario, and the Hamilton area. All of the systems in western Canada have been traded to Shaw Communications in exchange for that company's large majority assets in Ontario and New Brunswick, and many of the others were sold to Cogeco. Due to its size, Rogers has been able to be one of the major innovators in the cable industry, and in the telecommunications industry in general. Its growing digital cable service provides access to technologies such as high definition television, video on demand, interactive television and enhanced television. Rogers also provides broadband Internet access, co-marketed with Yahoo!. The company employs traffic shaping and has been widely criticized for this.

Rogers main competitors include satellite companies Bell ExpressVu and Star Choice.

Rogers Video, Canada's largest domestically owned chain of video stores, operates as a subsidiary of Rogers Cable. One of its biggest competitors is Blockbuster Video.

Rogers uses all Canadian based call centres. These centres are operated by the Rogers Shared Services division in:

Rogers also contracts out their customer service and other operations to numerous local agents:

  • Atelka
  • ICT Group, Inc.
  • NuComm International
  • Online Support (OLS)
  • Resolve Corporation (Formally known as Watts Group)
  • SITEL (Formerly known as ClientLogic)
  • Webhelp

Internet service providers Bell, Bell Aliant, MTS Allstream, Rogers, Shaw, SaskTel, Telus, and Videotron announced "Project Cleanfeed Canada" in November 2006; this involves the blocking of access to hundreds of child pornography sites. Some users consider this to be tantamount to censorship.[1]

BitTorrent traffic is restricted through bandwidth throttling, which has caused complaints as users feel Rogers is overstepping their bounds as a service provider and despite Rogers advertising their service “for sharing large files and much more”. Rogers has previously denied such allegations, despite widespread reports of the issue. Further controversy arose when in May 2007, Rogers began throttling all encrypted file transfers allegedly to combat BitTorrent traffic, but affecting all encrypted transfers regardless if they are BitTorrent traffic or not.[2] [3]

Rogers injects a warning message into Google.com
Rogers injects a warning message into Google.com

Since early December, 2007, Rogers has been injecting their own content into other company's websites without permission.[4] Rogers users who are close to the maximum download limit are seeing red text appear above the content of every website they visit. The notice continues to appear on every page until the user either clicks a link acknowledging that they have seen the message or chooses to opt out of the notification.[5]

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